Some App Stores do not require users to sign in or create an account when making In-App purchases and as a result, you will need to restore your purchase to gain access to the content.
Android and iOS:
First, you'd need to check your Android subscription list to see if your subscription is still active.
- For Android users: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
- For iPhone Users: https://support.apple.com/en-lamr/guide/iphone/iph4e3e7324f/ios
If it is active, please follow the instructions below;
-
Log out of the app (if logged in with the email address) You must log out of the app to continue with the next steps
-
Go to the account tab and click "Join Now" or click on a video then Join Now.
-
On the subscription screen, click "Already a Subscriber"
-
On the Sign in to your account screen click "Restore Purchase"
NOTE: If you are only seeing the option Create an Account, go ahead and enter your email, name, and password to create the account.
⚠️⚠️IMPORTANT⚠️⚠️: If you receive any error/warning message while carrying out the steps above, please contact our technical support team providing the following information for further investigation:
-
The Transaction ID. Usually, this is provided in the confirmation email you receive from the app or Play Store when purchasing the app.
-
At what step did you receive the warning message?
-
A screenshot of the warning/error message you receive.
-
A screenshot or picture of your active subscription from your app store or play store subscription list.